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Published on Kausal Watch

Action: 1.2.5 | TransformWR

1. Active Transportation / 1.2. Continue to build a robust and accessible public transit system... /

1.2.5Improve transit infrastructure and technologies to increase rider comfort and convenience

Progress

Not started
Planning
Implementation
Continuous

Description

A comfortable and convenient travel experience will encourage more residents to shift away from personal vehicle ownership and use. This includes upgrades to transit shelters, real-time trip information, etc.

This action will be led by the Region of Waterloo. Please see below for the most recent publicly available updates.

The Grand River Transit launched a mobile ticket payment app in 2025. Usage of the app has grown steadily, with the introduction of day and group passes. App revenue and ridership have increased 500% from April 2025 with over 300,000 fare products sold since its launch.

Related actions

1.1.1
Implementation
Plan a network of major active transportation corridors across cities and townships, that will provide high-volume prior…
1.1.2
Implementation
Plan for and build neighbourhood connections to the active transportation network
1.1.3
Implementation
Implement further policies across the region to prioritize active transportation in road and trail design and reconstruc…
1.1.4
Implementation
Identify and implement policy and program opportunities to de-incentivize driving
1.1.5
Planning
Design and maintain active transportation infrastructure to ensure year-round access, safety, and comfort for people of …
1.2.1
Planning
Complete Phase 2 ION to Cambridge, and plan for future higher-order transit service on additional key corridors
1.2.2
Implementation
Ensure priority access for walking, cycling, and rolling to transit stations and bus stops
1.2.3
Planning
Continue to expand access to transit across cities and townships
1.2.4
Implementation
Connect people to intercity, multimodal, and emerging transportation solutions
1.2.5
Planning
Improve transit infrastructure and technologies to increase rider comfort and convenience

Summary and contacts

Transformative changes

Timeline

Continuous

Responsible organizations

Action project

Priority
Medium

Information updated 02/22/2026